About Enlab Software
At Enlab Software, we lead the way in delivering top-notch US standard solutions with a focus on sustainability, productivity, and efficiency for clients worldwide. We're looking for professionals who are proactive in seizing opportunities, embracing growth, and doing the right thing right.
Our Values:
- Excellence: Never settle for good enough, because good enough never is.
- Progress: Always be learning, improving, and looking for ways to bring about growth.
- Integrity: Keep reputation in mind first and last in every action, interaction, and decision.
- Collaboration: Connect, communicate and understand to bring out the best in our team.
With a team of 50+ talented individuals, we are dedicated to delivering cutting-edge solutions to our global clients. Embracing change is an integral part of our DNA, and we firmly believe that it adds excitement and growth to our journey. The job description will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve.
What You'll Do
As the IT Support Specialist at Enlab Software, you will be responsible for managing our company's network and server systems while ensuring information security. The role involves troubleshooting system issues, diagnosing and resolving hardware and software errors, and performing regular checks and maintenance to ensure all computer devices are technically sound and ready for use. This role will also involve researching and deploying tools and applications to enhance work efficiency, in addition to other tasks.
- Troubleshoot system issues and promptly diagnose and resolve hardware and software errors.
- Perform regular checks and maintenance to ensure that all computer devices are technically sound, prepared for use, and compliant with security standards.
- Manage the installation and upgrades of computer systems according to technical specifications.
- Experience and proficiency in designing and managing internal networks: Including VLANs, Unifi networks, and Active Directory. Additionally, experience in ensuring security and protection through VPNs, Firewalls, and managing multi-layered device assets (Assets Management).
- Experience in ISMS and Security: Familiarity with Information Security Management Systems (ISMS) and expertise in security practices would be considered a strong advantage.
- Oversee the setup, installation, and effective management of IT assets, ensuring optimal functionality.
- Provide comprehensive support, including the preparation of documentation and reports related to computers, networks, and servers.
- Conduct research to identify and deploy tools and applications that will enhance work efficiency.
- Collaborate with the team lead and carry out additional tasks as assigned within the scope of the role.
What You Come with
- Diploma or higher degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in an IT Support or related role.
- Proficiency in handling various computer, network, software, and hardware issues.
- Analytical and decision-making skills to investigate problems and determine solutions.
- Strong communication skills in Vietnamese.
- Time management and multitasking abilities.
- Advanced knowledge in database maintenance and system security.
- Ability to keep up with technological innovations and IT trends.
Here's a Taste of What's on the Offer
- Competitive income packages and comprehensive benefits that are designed to meet your financial needs and provide stability for you.
- 13th salary fixed and OT compensation.
- All benefits by Vietnam's Labor Law with full salary for social insurance and quality annual health check.
- Project performance bonus quarterly.
- Year-end performance awards.
- Holiday present and bonus.
- 1 - 2 performance review annually.
- Flexible working hours - in the end, only the result that matters.
- A supportive work culture that our leadership team is accessible, supportive, and invested in your success.
- Provide a multitude of learning opportunities, such as training, mentoring, peer-to-peer program, and e-learning platforms such as Coursera Plus, Pluralsight; or requested courses/certificates based on demand.
- Support initiatives that promote employee well-being such as Enlab’s club: badminton, football, book, English; Meditation room, massage chair; Happy Friday with F&B; Team building 2D1N, Outing trip: 3D2N…
Enlab is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.
We would love to hear from you!
